Proactive Incident Management: Enhancing Safety and Compliance for a Global Technology Retailer
Challenge
Under the robust frameworks of The Management of Health and Safety at Work Regulations 1999 and the Reporting of Injuries, Diseases, and Dangerous Occurrence Regulations 2013 (RIDDOR), employers are mandated to report specific types of accidents. Navigating what needs to be reported is crucial.
A leading global technology firm required comprehensive incident management support across their retail outlets throughout the UK. They enlisted Antea Group UK to manage the entire spectrum of this process through their internal incident management system (IMS). Our remit included conducting thorough investigations, identifying root causes, offering expert advice, and ensuring compliance with legal reporting requirements under RIDDOR, alongside updating the IMS.
Solution
Adopting a highly adaptive approach, Antea Group UK is positioned to swiftly respond to incidents, pinpoint their causes, and deliver prompt advice and ongoing support. Our deep familiarity with the client’s operational activities and the retail environment equips us to tailor our investigative methods. This bespoke strategy enhances communication effectiveness and the feasibility of achieving successful outcomes.
Our investigative processes are comprehensive, encompassing direct email communications with impacted employees, coordination with relevant stakeholders, CCTV analysis, conducting interviews, and a thorough review of existing processes and procedures.
Result
Antea Group UK has successfully conducted numerous investigations, providing consistent and reliable support. Our proactive stance enables us to identify patterns in incidents, leading to actionable feedback for the client and subsequent adjustments in their processes. This strategic input significantly bolsters risk management capabilities.
Our prompt responsiveness and authoritative guidance, underpinned by a profound understanding of RIDDOR requirements, have allowed us to assume full reporting responsibilities on behalf of the client, thereby streamlining their compliance processes and enhancing overall safety protocols.
